{"id":74,"date":"2022-05-02T16:39:36","date_gmt":"2022-05-02T21:39:36","guid":{"rendered":"https:\/\/www.hostinglabs.net\/content\/?post_type=ht_kb&#038;p=74"},"modified":"2022-05-03T10:56:53","modified_gmt":"2022-05-03T15:56:53","slug":"como-abrir-o-consultar-el-estado-de-un-ticket-de-asistencia","status":"publish","type":"ht_kb","link":"https:\/\/hostinglabs.net\/asistencia\/base-de-conocimientos\/como-abrir-o-consultar-el-estado-de-un-ticket-de-asistencia\/","title":{"rendered":"Como abrir o consultar el estado de un ticket de asistencia"},"content":{"rendered":"\n<p>En esta gu\u00eda te mostraremos como consultar el estado de un ticket y\/o abrir uno nuevo desde el Portal de Clientes.<\/p>\n\n\n\n<p><strong>Pre Requisitos<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>Tener un servicio activo con Hostinglabs.<\/li><\/ul>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>PARA CONSULTAR EL ESTADO DE UN TICKET EN CURSO:<\/strong><\/h4>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Paso 01 :<\/strong> Ingresa al Portal de Clientes. <\/h5>\n\n\n\n<p>En la parte superior derecha seleccionamos el men\u00fa \u00abSoporte\u00bb y luego en la opci\u00f3n \u00abTickets\u00bb:<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"988\" height=\"356\" src=\"https:\/\/www.hostinglabs.net\/content\/wp-content\/uploads\/2022\/05\/340_2.png\" alt=\"\" class=\"wp-image-75\" srcset=\"https:\/\/hostinglabs.net\/asistencia\/wp-content\/uploads\/2022\/05\/340_2.png 988w, https:\/\/hostinglabs.net\/asistencia\/wp-content\/uploads\/2022\/05\/340_2-300x108.png 300w, https:\/\/hostinglabs.net\/asistencia\/wp-content\/uploads\/2022\/05\/340_2-768x277.png 768w, https:\/\/hostinglabs.net\/asistencia\/wp-content\/uploads\/2022\/05\/340_2-50x18.png 50w, https:\/\/hostinglabs.net\/asistencia\/wp-content\/uploads\/2022\/05\/340_2-60x22.png 60w, https:\/\/hostinglabs.net\/asistencia\/wp-content\/uploads\/2022\/05\/340_2-100x36.png 100w\" sizes=\"(max-width: 988px) 100vw, 988px\" \/><\/figure>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Paso 02 :&nbsp;<\/strong>Despu\u00e9s&nbsp; nos aparecer\u00e1 un listado de tickets abiertos:<\/h5>\n\n\n\n<p><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"470\" src=\"https:\/\/www.hostinglabs.net\/content\/wp-content\/uploads\/2022\/05\/341_3-1024x470.png\" alt=\"\" class=\"wp-image-76\" srcset=\"https:\/\/hostinglabs.net\/asistencia\/wp-content\/uploads\/2022\/05\/341_3-1024x470.png 1024w, https:\/\/hostinglabs.net\/asistencia\/wp-content\/uploads\/2022\/05\/341_3-300x138.png 300w, https:\/\/hostinglabs.net\/asistencia\/wp-content\/uploads\/2022\/05\/341_3-768x353.png 768w, https:\/\/hostinglabs.net\/asistencia\/wp-content\/uploads\/2022\/05\/341_3-50x23.png 50w, https:\/\/hostinglabs.net\/asistencia\/wp-content\/uploads\/2022\/05\/341_3-60x28.png 60w, https:\/\/hostinglabs.net\/asistencia\/wp-content\/uploads\/2022\/05\/341_3-100x46.png 100w, https:\/\/hostinglabs.net\/asistencia\/wp-content\/uploads\/2022\/05\/341_3.png 1067w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Veremos esta p\u00e1gina:<\/p>\n\n\n\n<p><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"553\" src=\"https:\/\/www.hostinglabs.net\/content\/wp-content\/uploads\/2022\/05\/342_4-1024x553.png\" alt=\"\" class=\"wp-image-77\" srcset=\"https:\/\/hostinglabs.net\/asistencia\/wp-content\/uploads\/2022\/05\/342_4-1024x553.png 1024w, https:\/\/hostinglabs.net\/asistencia\/wp-content\/uploads\/2022\/05\/342_4-300x162.png 300w, https:\/\/hostinglabs.net\/asistencia\/wp-content\/uploads\/2022\/05\/342_4-768x415.png 768w, https:\/\/hostinglabs.net\/asistencia\/wp-content\/uploads\/2022\/05\/342_4-50x27.png 50w, https:\/\/hostinglabs.net\/asistencia\/wp-content\/uploads\/2022\/05\/342_4-60x32.png 60w, https:\/\/hostinglabs.net\/asistencia\/wp-content\/uploads\/2022\/05\/342_4-100x54.png 100w, https:\/\/hostinglabs.net\/asistencia\/wp-content\/uploads\/2022\/05\/342_4.png 1099w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Podemos observar el estado del ticket, el departamento al que escribimos, fecha en que fue enviado, ultima actualizaci\u00f3n y la prioridad del ticket.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><strong>PARA ABRIR UN NUEVO TICKET:<\/strong><\/h4>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Paso 01 :\u00a0<\/strong>Ingresa al Portal de Clientes.<\/h5>\n\n\n\n<p>En la parte superior derecha seleccionamos el men\u00fa\u00a0 \u00abSoporte\u00bb y luego la opci\u00f3n \u00abTickets\u00bb.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"988\" height=\"356\" src=\"https:\/\/www.hostinglabs.net\/content\/wp-content\/uploads\/2022\/05\/343_2.png\" alt=\"\" class=\"wp-image-78\" srcset=\"https:\/\/hostinglabs.net\/asistencia\/wp-content\/uploads\/2022\/05\/343_2.png 988w, https:\/\/hostinglabs.net\/asistencia\/wp-content\/uploads\/2022\/05\/343_2-300x108.png 300w, https:\/\/hostinglabs.net\/asistencia\/wp-content\/uploads\/2022\/05\/343_2-768x277.png 768w, https:\/\/hostinglabs.net\/asistencia\/wp-content\/uploads\/2022\/05\/343_2-50x18.png 50w, https:\/\/hostinglabs.net\/asistencia\/wp-content\/uploads\/2022\/05\/343_2-60x22.png 60w, https:\/\/hostinglabs.net\/asistencia\/wp-content\/uploads\/2022\/05\/343_2-100x36.png 100w\" sizes=\"(max-width: 988px) 100vw, 988px\" \/><\/figure>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Paso 02 :\u00a0\u00a0<\/strong>En la secci\u00f3n\u00a0 \u00abSoporte\u00bb, hacemos clic en la opci\u00f3n \u00abEscr\u00edbenos\u00bb.<\/h5>\n\n\n\n<p><\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"319\" src=\"https:\/\/www.hostinglabs.net\/content\/wp-content\/uploads\/2022\/05\/344_5-1024x319.png\" alt=\"\" class=\"wp-image-79\" srcset=\"https:\/\/hostinglabs.net\/asistencia\/wp-content\/uploads\/2022\/05\/344_5-1024x319.png 1024w, https:\/\/hostinglabs.net\/asistencia\/wp-content\/uploads\/2022\/05\/344_5-300x93.png 300w, https:\/\/hostinglabs.net\/asistencia\/wp-content\/uploads\/2022\/05\/344_5-768x239.png 768w, https:\/\/hostinglabs.net\/asistencia\/wp-content\/uploads\/2022\/05\/344_5-50x16.png 50w, https:\/\/hostinglabs.net\/asistencia\/wp-content\/uploads\/2022\/05\/344_5-60x19.png 60w, https:\/\/hostinglabs.net\/asistencia\/wp-content\/uploads\/2022\/05\/344_5-100x31.png 100w, https:\/\/hostinglabs.net\/asistencia\/wp-content\/uploads\/2022\/05\/344_5.png 1188w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<p>Elegimos un departamento, para este ejemplo ser\u00e1 \u00abAsistencia t\u00e9cnica\u00bb:<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1024\" height=\"567\" src=\"https:\/\/www.hostinglabs.net\/content\/wp-content\/uploads\/2022\/05\/345_6-1024x567.png\" alt=\"\" class=\"wp-image-80\" srcset=\"https:\/\/hostinglabs.net\/asistencia\/wp-content\/uploads\/2022\/05\/345_6-1024x567.png 1024w, https:\/\/hostinglabs.net\/asistencia\/wp-content\/uploads\/2022\/05\/345_6-300x166.png 300w, https:\/\/hostinglabs.net\/asistencia\/wp-content\/uploads\/2022\/05\/345_6-768x425.png 768w, https:\/\/hostinglabs.net\/asistencia\/wp-content\/uploads\/2022\/05\/345_6-50x28.png 50w, https:\/\/hostinglabs.net\/asistencia\/wp-content\/uploads\/2022\/05\/345_6-60x33.png 60w, https:\/\/hostinglabs.net\/asistencia\/wp-content\/uploads\/2022\/05\/345_6-100x55.png 100w, https:\/\/hostinglabs.net\/asistencia\/wp-content\/uploads\/2022\/05\/345_6.png 1139w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/figure>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Paso 03&nbsp;<\/strong>&#8211; Ingresamos los datos para abrir nuestro ticket.<\/h5>\n\n\n\n<p><\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"851\" height=\"259\" src=\"https:\/\/www.hostinglabs.net\/content\/wp-content\/uploads\/2022\/05\/346_7.png\" alt=\"\" class=\"wp-image-81\" srcset=\"https:\/\/hostinglabs.net\/asistencia\/wp-content\/uploads\/2022\/05\/346_7.png 851w, https:\/\/hostinglabs.net\/asistencia\/wp-content\/uploads\/2022\/05\/346_7-300x91.png 300w, https:\/\/hostinglabs.net\/asistencia\/wp-content\/uploads\/2022\/05\/346_7-768x234.png 768w, https:\/\/hostinglabs.net\/asistencia\/wp-content\/uploads\/2022\/05\/346_7-50x15.png 50w, https:\/\/hostinglabs.net\/asistencia\/wp-content\/uploads\/2022\/05\/346_7-60x18.png 60w, https:\/\/hostinglabs.net\/asistencia\/wp-content\/uploads\/2022\/05\/346_7-100x30.png 100w\" sizes=\"(max-width: 851px) 100vw, 851px\" \/><\/figure>\n\n\n\n<h5 class=\"wp-block-heading\"><strong>Paso 04 &#8211;\u00a0<\/strong>Agregamos el asunto y el mensaje.<\/h5>\n\n\n\n<p> Recomendamos siempre indicar el mayor detalle posible para una mejor atenci\u00f3n:<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"850\" height=\"604\" src=\"https:\/\/www.hostinglabs.net\/content\/wp-content\/uploads\/2022\/05\/347_8.png\" alt=\"\" class=\"wp-image-82\" srcset=\"https:\/\/hostinglabs.net\/asistencia\/wp-content\/uploads\/2022\/05\/347_8.png 850w, https:\/\/hostinglabs.net\/asistencia\/wp-content\/uploads\/2022\/05\/347_8-300x213.png 300w, https:\/\/hostinglabs.net\/asistencia\/wp-content\/uploads\/2022\/05\/347_8-768x546.png 768w, https:\/\/hostinglabs.net\/asistencia\/wp-content\/uploads\/2022\/05\/347_8-50x36.png 50w, https:\/\/hostinglabs.net\/asistencia\/wp-content\/uploads\/2022\/05\/347_8-60x43.png 60w, https:\/\/hostinglabs.net\/asistencia\/wp-content\/uploads\/2022\/05\/347_8-100x71.png 100w\" sizes=\"(max-width: 850px) 100vw, 850px\" \/><\/figure>\n\n\n\n<p>Tambi\u00e9n puedes a\u00f1adir archivos que nos ayuden durante la atenci\u00f3n:<\/p>\n\n\n\n<p><\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"850\" height=\"256\" src=\"https:\/\/www.hostinglabs.net\/content\/wp-content\/uploads\/2022\/05\/348_9.png\" alt=\"\" class=\"wp-image-83\" srcset=\"https:\/\/hostinglabs.net\/asistencia\/wp-content\/uploads\/2022\/05\/348_9.png 850w, https:\/\/hostinglabs.net\/asistencia\/wp-content\/uploads\/2022\/05\/348_9-300x90.png 300w, https:\/\/hostinglabs.net\/asistencia\/wp-content\/uploads\/2022\/05\/348_9-768x231.png 768w, https:\/\/hostinglabs.net\/asistencia\/wp-content\/uploads\/2022\/05\/348_9-50x15.png 50w, https:\/\/hostinglabs.net\/asistencia\/wp-content\/uploads\/2022\/05\/348_9-60x18.png 60w, https:\/\/hostinglabs.net\/asistencia\/wp-content\/uploads\/2022\/05\/348_9-100x30.png 100w\" sizes=\"(max-width: 850px) 100vw, 850px\" \/><\/figure>\n\n\n\n<p>Una vez listo, presionamos el bot\u00f3n \u00abEnviar\u00bb.<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"863\" height=\"371\" src=\"https:\/\/www.hostinglabs.net\/content\/wp-content\/uploads\/2022\/05\/349_10.png\" alt=\"\" class=\"wp-image-84\" srcset=\"https:\/\/hostinglabs.net\/asistencia\/wp-content\/uploads\/2022\/05\/349_10.png 863w, https:\/\/hostinglabs.net\/asistencia\/wp-content\/uploads\/2022\/05\/349_10-300x129.png 300w, https:\/\/hostinglabs.net\/asistencia\/wp-content\/uploads\/2022\/05\/349_10-768x330.png 768w, https:\/\/hostinglabs.net\/asistencia\/wp-content\/uploads\/2022\/05\/349_10-50x21.png 50w, https:\/\/hostinglabs.net\/asistencia\/wp-content\/uploads\/2022\/05\/349_10-60x26.png 60w, https:\/\/hostinglabs.net\/asistencia\/wp-content\/uploads\/2022\/05\/349_10-100x43.png 100w\" sizes=\"(max-width: 863px) 100vw, 863px\" \/><\/figure>\n\n\n\n<p><strong>\u00a1Listo!<\/strong>&nbsp;Ya sabes como consultar y abrir un nuevo ticket de asistencia, si tienes problemas al realizar alguno de los pasos, puedes ponerte en contacto con nosotros a trav\u00e9s de nuestros canales de atenci\u00f3n.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>En esta gu\u00eda te mostraremos como consultar el estado de un ticket y\/o abrir uno nuevo desde el Portal de Clientes. Pre Requisitos Tener un servicio activo con Hostinglabs. PARA CONSULTAR EL ESTADO DE UN TICKET EN CURSO: Paso 01 : Ingresa al Portal de Clientes. En la parte superior&#8230;<\/p>\n","protected":false},"author":2,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[19],"ht-kb-tag":[],"class_list":["post-74","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-clientes"],"_links":{"self":[{"href":"https:\/\/hostinglabs.net\/asistencia\/wp-json\/wp\/v2\/ht-kb\/74"}],"collection":[{"href":"https:\/\/hostinglabs.net\/asistencia\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/hostinglabs.net\/asistencia\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/hostinglabs.net\/asistencia\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/hostinglabs.net\/asistencia\/wp-json\/wp\/v2\/comments?post=74"}],"version-history":[{"count":5,"href":"https:\/\/hostinglabs.net\/asistencia\/wp-json\/wp\/v2\/ht-kb\/74\/revisions"}],"predecessor-version":[{"id":90,"href":"https:\/\/hostinglabs.net\/asistencia\/wp-json\/wp\/v2\/ht-kb\/74\/revisions\/90"}],"wp:attachment":[{"href":"https:\/\/hostinglabs.net\/asistencia\/wp-json\/wp\/v2\/media?parent=74"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/hostinglabs.net\/asistencia\/wp-json\/wp\/v2\/ht-kb-category?post=74"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/hostinglabs.net\/asistencia\/wp-json\/wp\/v2\/ht-kb-tag?post=74"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}